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865-588-1125
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Clinic Practice Policies

Our goal at Traditional Health Clinic is to help you restore balance and vitality, to help you get well and stay well. Our practice policies will enable us to provide you with the highest level of personalized service. Thank you for making Traditional Health Clinic your wellness home.

ARRIVALS

We require patients to arrive 15 minutes prior to their appointment to complete a wellness update form that will guide your discussion with our practitioner.

 

CANCELLATIONS

Due to the overwhelming request for appointments, there is a 48-hour cancellation policy. Your appointment must be cancelled at least 48 hours prior to your scheduled appointment or you will be charged full price for your scheduled visit. You may cancel your appointment by calling the office.   If calling after hours, please leave a message.                          Tel: (865) 588-1125

You can also email us your cancellation request at least 48 hours in advance.                  Email:  [email protected]

 

LATE APPOINTMENTS

Patient satisfaction is at the top of our list and we're striving hard to ensure all patients are seen in a timely manner. We realize situations arise beyond your control such as bad weather and unexpected traffic.

If you are late for your appointment it creates a domino effect that impacts other patients’ scheduled appointments. It makes sense to us to try and impact as few people as possible and appreciate your understanding that if you are late, we will have to reschedule your appointment. 

 

FOLLOW-UP APPOINTMENTS

It is important to continue your plan of care by utilizing our follow-up appointments. If your follow-up appointment was not booked at the time of your initial visit, then you should contact the office to schedule a follow-up appointment.

You will be receiving a phone call from us after your initial appointment to see how you are doing and answer any basic questions you might have.

 

OFFICE LOCATION AND PARKING

Our office is located in the Bearden area of West Knoxville, Tennessee. We have several parking spaces surrounding our building and one Handicap parking space. The handicap entrance is located on the side of the building next to the handicap parking space. This side entrance door can be used by handicapped persons to get to the reception area.

Our reception area is accessed by coming up the stairs in the front of the building. Please advise our staff if you need assistance, and we will make arrangements to accommodate you.

Additional parking is available up the hill from our main lot, the next lot up on the right. Please follow our signs for additional nearby parking.

 

BILLING/INSURANCE

Payment for the office visit or phone consultation is expected at time of service. We accept cash, check or credit cards (Master Card, Visa, American Express, Discover). All credit card payments will be processed the same day of the visit or phone call.

We do not accept insurance and we cannot assist you with claim resolution. We will provide you with a billing summary, which you can submit to your insurance carrier.

In addition, we are not Medicare providers.

 

LAB Work - Functional Integrative Patients Only

Lab work may be recommended as a component of your care. Our practitioner has more than 15 years experience interpreting test results and using medical data to investigate health care concerns. Our practitioner will work with you to suggest lab work that will be of value in investigating your specific health concerns and monitoring your progress while in our care.

While we do not conduct lab work at Traditional Health Care Clinic, nor are we are a lab work provider, we can advise you on which tests to order through your primary care physician and/or insurance. We can also advise you how on how to order lab work as an individual health care consumer. Separate fees apply for lab work. Interpretation of results included with office visit. 

 

PHONE CALLS, MESSAGES & FAXES

  • Our Clinic Desk hours are

            Tuesday          9am – 5pm

            Wednesay       9am – 5pm

            Thursday         9am – 5pm

            Friday              9am – 2pm

            Saturday         9am – 4pm

  • To reach the Clinic, tel:(865)588-1125 email: [email protected]
  • Our fax number is (866) 375-0949.
  • If you call after hours, our office staff will return your call on the next business day.
  • If you have a medical emergency, call 911 or go directly to the nearest emergency room.
  • When leaving a message, please be brief and include the following information:

-Full name, spell your last name, and date of birth

-Reason for call

-Best time to be called back

-Phone number(s)

-Email address (if desired)

 

PRIMARY CARE PHYSICIAN

Please note that William C. Foster, L.Ac. is not your primary care physician. We recommend that you have a primary care physician as a part of your health care team.

Acupuncture
Acupuncture is one important modality used within Traditional Chinese Medicine to promote healing, improve functioning and prevent health problems.
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Salt Spa Forms
Our forms are available online so they can be completed in the convenience of your own home or office.